Purpose and Scope

This privacy policy (“Policy”) outlines the privacy practices for www.gulfelectronics.ae (“Website”) and explains how user Personal Data (“Customers,” “you”) is collected, stored, disclosed through the Website and physical stores, and protected against misuse. It also describes how Customers can correct any inaccuracies in their provided Personal Data. By using the Website and Gulf Electronics services and/or products (collectively “Gulf Electronics Services” or “our Services”), you consent to the collection and processing of your Personal Data as described in this Policy. For the purposes of this Policy, “Personal Data” refers to data relating to an identified natural person or someone who can be identified directly or indirectly through identifiers such as name, voice, picture, identification number, online identifier, geographic location, or features expressing their physical, psychological, economic, cultural, or social identity or any other data specified in this Policy.

We may collect and process the following Personal Data about you when:

  • You fill out forms on our Website, including registration information, subscribing to our Services, providing feedback, or entering competitions or promotions.
  • You contact us, and we keep a record of correspondence.
  • We collect general, aggregated, demographic, and non-personal information.
  • We collect information about your transactions on our Website and order fulfilment.
  • We gather information about your computer, such as your IP address, operating system, browser type, and information about your internet usage through technologies like cookies, tracking pixels, and web beacons.
  • We may receive your email address from a third party with your consent for sharing your Personal Data with us.
  • We may collect other Personal Data which may deem necessary to enhance your Website experience.

The above personal information may be used for various purposes, including but not limited to:

  • Providing information about our offerings and periodic newsletters (if the Customer consents).
  • Responding to your requests.
  • Fulfilling orders placed on our Website.
  • Creating and developing business intelligence or data analytics related to our offerings.
  • Managing our relationship with you.
  • Maintaining accurate and up-to-date information about you.
  • Identifying you as a contracting party.
  • Enhancing our Website.
  • Administering and managing incentives programs, fulfilling incentive requests, and notifying sweepstakes winners.
  • Complying with legal or statutory obligations.

Within our organization, access to your data is restricted to individuals who require it to provide Gulf Electronics Services, contact you, and respond to your inquiries, including requests for refunds. These individuals may be part of the marketing or customer support teams and only have access to relevant Personal Data on a ‘need to know’ basis.

Partners: We may offer additional services, products, or applications provided by partners for use on or through our Website. If you choose to use such services, your Personal Data related to those transactions may be shared with the respective partner. Service Providers: We may share your Personal Data with service providers responsible for tasks like storing and analyzing data, protecting and securing our systems, providing search results and links, customer service, credit analysis, user analysis, payment processing, and delivery services. Third Parties: We may also share your Personal Data with other third parties when you request or authorize us to do so, provided that we comply with applicable law or it is required to respond to a valid legal process, operate and maintain the security of our Website, or prevent attacks on our computer systems or networks.

We retain certain information collected from you while you are a Customer of Gulf Electronics and, in some cases, even after you have deleted your account for various reasons, including but not limited to:

  • Using our Websites.
  • Ensuring compliance with your communication preferences.
  • Providing refunds when applicable.
  • Understanding Website traffic to improve the user experience.
  • Detecting and preventing abuse, illegal activities, and violations of our Terms and Conditions of Gulf Electronics Services.
  • Complying with legal, regulatory, tax, or accounting requirements. We retain Personal Data for different durations based on the type of Personal Data, the category of user it relates to, and the purposes for collecting it.

We implement administrative, managerial, and technical security measures to protect your Personal Data. Our Company follows internal control standards related to the handling of Personal Data, and our employees are trained to comply with these controls. While we strive to protect your Personal Data, we encourage you to take precautions to protect your information when using the internet.

If you are within the UAE, you have specific rights, including but not limited to:
• Right to access.
• Right to restrict processing.
• Right to rectification.
• Right to object to processing and automated processing.
• Right to object to processing for direct marketing purposes.
• Right to request Personal Data transfer.
• Right to erasure.

Our Website is not directed at individuals under the age of eighteen, and we do not knowingly collect personally identifiable information from minors or distribute it to third parties. We screen users to prevent minors from providing personal information. If we inadvertently receive such information, we will delete it. We will obtain prior parental consent if our practices change in the future.

Our Website may contain links to other websites not operated by us. We encourage you to review the privacy policies of every website you visit. We do not control third-party websites and our Policy does not apply to information you provide to or that is collected by those third parties.

We may update our Policy and will notify you of changes by posting the new Policy on the Website or through email or notifications. We recommend reviewing this Policy periodically for any updates.

If you have questions about this Policy, you can contact us at info@gulfelectronics.ae.

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